FAQ

Find the most frequently asked questions below.

  • You will receive an email link giving you access to download your files. Be sure to use a real email and make sure there's no typos so you can get your goods with no delay.

  • No installation needed. Our products contains MOGRT files. Simply drag and drop the files into the Essential Graphics panel in Premiere Pro.

    Or open the templates in After Effects:
    File > Open Project    , navigate to the MOGRT file, and click Open; After Effects will then prompt you to extract it, creating a new After Effects project (.aep)

  • Due to the nature of digital products we cannot offer refunds. We will work with you to make sure that everything you purchase is working properly!

  • Our assets are fully compatible with Adobe Premiere Pro and After Effects 2021, 2022, 2023, 2024 & 2025.

  • All transactions made through our online store are handled by Paypal. If you’d like to pay with credit card you can purchase our products through GUMROAD.

  • We understand that every video is unique. Some tell their story in a few quick moments, others take a journey. With both horizontal and vertical orientations, 4K and HD resolutions available, you have the flexibility to fit your specific needs, ensuring every edit is perfect, no matter the format. Whether you’re working on a widescreen or a vertical social media reel, our packs adapts to your needs effortlessly.

  • If you're having any trouble downloading or opening the product, reach out to us at support@gagavideoeditor.com to let us know and we'll help you out.

FAQ